The Help Centre
Most popular questions
Tracking says delivered
If your parcel is missing, please check around your property, including around all entrances and garage, to see if it was tucked away out of sight. I'd also recommend checking with the people who live with you as well as your neighbours.
If your order is still not found, then the next step is for you to contact the carrier. Please provide them with your tracking number and any other details requested. They'll be able to provide more information, as sometimes parcels are held for collection at a nearby post office.
If your parcel is still missing once you have contacted the carrier, please get in touch with us via our Contact Form with a case/reference number so we can investigate this further.
Returns Policy
Sometimes, things don't quite go as planned, and that's perfectly fine! If you change your mind about your purchase, feel free to return your product to us.
- Items must be returned to us within 30 days of your purchase date
- Products must be returned unused, unopened and in original packaging
- Contact our Customer Support team with photos of your unopened products and valid proof of purchase from ReBrush, and wait for approval before sending them back to us
- We do not provide prepaid shipping labels, and original shipping costs are excluded from the refund
- Ensure your return has a tracking number and send it through to our team so we can confidently track your order back to our warehouse
- Refunds are provided back to the original method of payment once it has been received and passed inspection from our warehouse
My order status is unfulfilled
Please allow 1-4 business days processing time for your parcel to leave our warehouse.
Rest assured, once shipped, your parcel will be delivered with our trusted shipping partner within your selected shipping timeframe. Please note, this excludes weekends and public holidays.
Can I edit or cancel my order?
If you need to adjust your order or cancel it, please contact us promptly using our Contact Form. Provide us with your order number, email address, and details of the changes you need.
We work hard to ensure fast delivery, which means once an order is placed, we cannot guarantee changes or cancellations.
If your order has already been shipped, please get in touch with us, and we will be happy to assist you with returning your order.